Community volunteers  “The role of volunteers in the NHS is priceless. They enhance services provided by staff and offer a valuable contribution to the thousands of patients and members of the public who use hospital services every year.”

Are you aged 16 or over? Can you spare a few hours of your time?

Spare time can make a big difference to our patients and visitors. Volunteering opportunities are advertised  via www.jobs.nhs.uk and other local sources on a two-monthly basis. Roles that are regularly advertised include:

       Way-finder volunteer (click for more information)

        Chaplaincy volunteer (click for more information)  if you feel you have the right attributes for this role, and would like to chat before applying to be a volunteer, please phone the chaplaincy office on 01642 850850 extension 54802.

         Holistic centre volunteers:

           •   Reception

           •   Complimentary therapy 

         Mealtime volunteers

         Escort volunteers

         Trolley volunteers

Specialist roles that have been requested by various wards and departments will also be advertised when available.

The application process includes completing an application form, a Disclosure Barring Service (DBS) application, attending an interview, providing references, completing a work health assessment form and attending a trust local induction.

Within the trust induction, you will need to complete the Trust Core 7 Mandatory Training which includes:

  •    Dignity at work
  •    Health and safety
  •    Fire saftey
  •    Information governance
  •    Infection prevention control
  •    Safe-guarding adults
  •    Safe-guarding children

Volunteers will be unable to start a placement until all of the above processes have been completed, the entire application process can take up to ten weeks depending on which volunteering role you are applying for.

Therapeutic care volunteers

This role is to help make patients’ hospital stay more comfortable by chatting, listening, reading, making a cup of tea or mealtime assistance, running an errand or escorting them on a short walk, as well as help coordinate activities such as games, singing and general stimulation for patients on the wards.

“The daughter of an elderly gentleman commented how much more relaxed her dad was after one of the volunteers sat and played dominos with her father and showed so much interest in her father’s interests, past and present.”

If you have any questions regarding the information above, please contact Olivia Kynaston in the therapeutic care team on 01642 855861 or email Therapeutic.CareTeam@stees.nhs.uk

Other volunteering roles

In addition to the above roles, we recruit separately for the following (please contact the specific area you are interested in):

Coffee lounge volunteers

The James Cook University Hospital Voluntary Services Coffee Lounge welcomes over 1,000 customers a day and is run by volunteers with all profits donated back to the hospital.  For more information call 01642 854886.


Macmillan cancer information and support centres at both  The James Cook University Hospital and the Friarage Hospital are looking for volunteers to help staff with the day to day running of the centres. This role would suit people with three hours or more to spare each week and a full training programme will be provided. Anyone interested can contact 01642 835674 or 01609 764033 for further information.