Managing Difficult Conversations
What conversations do you find difficult? This answer might be different for each of us, but we’ve all experienced difficult conversations. So what is a difficult conversation? If it’s challenging for at least one of the people involved, then it’s difficult. Some difficult conversations are planned, we know they’re coming, but others are spontaneous and catch up by surprise. Sometimes you might be in initiator of a difficult conversation delivering bad news or confronting someone about a problem. Most of us will have been on the receiving end of a difficult conversation too.
Managing Difficult Conversations Effectively
Explore how to maximise your ability to handle difficult conversations effectively and steer it to a successful conclusion acceptable to all involved.