Leadership and Quality Improvement
High Quality Care Cultures
Culture is defined by the values we live by every day – these may not be the same as the stated values. The lived values can be in seen by ‘the way we do things around here’.
Evidence shows there are key elements in high quality care cultures and these are closely aligned with the values in the NHS Constitution. If everyone in an organisation consistently works to implement create and support the values, they lead to a compassionate and inclusive leadership culture. Command and control cultures weaken attempts to sustain these cultural elements.
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